Refund policy

TYForU Return & Refund Policy

At TYForU, your satisfaction matters to us. If something isn't right with your order, we'll work with you to make it right in accordance with this Return & Refund Policy.

14-Day Return Window

You may request a return within 14 days of delivery. To be eligible for a return, merchandise must generally be unused, unworn, in its original condition, and returned with its original packaging, tags, accessories, and other materials included with the product.

Customers must contact TYForU and receive return instructions before sending an item back. Items returned without authorization may not be accepted.

Defective or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is defective or an incorrect item was sent, contact TYForU as soon as possible with your order number and, when appropriate, photographs or other information showing the issue.

For an approved defective item or an incorrect item sent by TYForU, TYForU will provide or reimburse reasonable return shipping as instructed by our customer-support team.

Items Damaged During Shipping

If your order arrives damaged because of shipping or handling by the carrier, please contact TYForU promptly and retain the item, packaging, shipping label, and any other materials needed to document the damage.

We will assist you with the applicable carrier claim or resolution process. Carrier claims, reimbursements, replacements, and other remedies are subject to the applicable carrier's requirements and determination.

Change-of-Mind Returns

For eligible returns that are not the result of a defective or incorrect item, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable.

Non-Returnable & Final-Sale Items

For health, safety, licensing, perishability, personalization, or other product-specific reasons, certain merchandise cannot be returned. Non-returnable items may include:

• Perishable goods and food products
• Digital products, digital downloads and downloadable software
• Software or other licensed products once activated, downloaded, registered, or opened where applicable
• Gift cards
• Live plants
• Swimwear and certain intimate/personal-use apparel
• Opened batteries and certain battery-powered consumables
• Personal-care, beauty, health or hygiene products once opened or used
• Customized or personalized products
• Certain jewelry, including items identified as final sale or non-returnable on the product page
• Clearance or final-sale merchandise when identified as such before purchase
• Other products specifically identified as non-returnable on their product page

If you're unsure whether an item can be returned, contact TYForU before purchasing.

Refunds

Once an eligible return is received and inspected, TYForU will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Processing times after TYForU issues a refund may vary depending on the customer's bank, card issuer, or payment provider.

Our Promise

Satisfaction You Can Count On

If something isn't right with your order, we'll work with you to make it right.

One thing I intentionally included is “incorrect item sent by TYForU.” If you send someone the wrong item, I recommend TYForU pay the return shipping just like you would for a defective product. That's within your control and customers shouldn't have to pay to correct a fulfillment mistake.